Refund policy

Refund & Return Policy

At RaceSims Solutions Pvt Ltd, we aim to provide high-quality, genuine sim racing hardware supported by transparent and fair policies. Please read this policy carefully before placing an order.

Return Eligibility

Products are eligible for return only if all of the following conditions are met:

The return request is raised within 7 days of delivery
The product is unused, uninstalled, and in original condition
All original packaging, accessories, manuals, and invoices are included
The product shows no signs of wear, damage, or modification

Products that do not meet these conditions will not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

Products that have been installed, used, or powered on
Customized or made-to-order products
Products damaged due to misuse, improper installation, or external factors
Items returned without original packaging or accessories

Due to the nature of electronic and precision hardware, opened or used products cannot be resold and therefore cannot be accepted for return.

Damaged or Defective Products

If you receive a product that is damaged in transit or found to be defective on arrival, please notify us within 48 hours of delivery.

You must provide:

Clear photos and/or videos of the product and packaging
Order number and invoice details

Upon verification, we will arrange for a replacement, repair, or refund, depending on the nature of the issue and manufacturer policy.

Warranty Support

All products sold by RaceSims are covered by applicable manufacturer warranties.

Warranty claims are handled as per the manufacturer’s terms and may involve inspection, repair, or replacement through authorized service channels. Warranty coverage does not include damage caused by misuse, improper installation, or unauthorized modifications.

Refund Process

Once a returned product is received and inspected, we will notify you regarding the approval or rejection of the refund.

If approved:

Refunds will be processed to the original payment method
Refund processing time is 5–7 working days after inspection approval
Shipping charges (if any) are non-refundable unless the return is due to our error

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a verified defect or shipping damage.

We recommend using a trackable shipping service, as RaceSims is not responsible for items lost or damaged during return transit.

Order Cancellations

Orders can be cancelled only before dispatch.

Once an order has been shipped, cancellation is not possible and the return policy will apply.

Contact Information

For return requests or refund-related enquiries, please contact us:

Email: info@racesims.in
Phone: +91 73582 29224

RaceSims reserves the right to update this policy at any time without prior notice.

Simulator bookings at RaceSims Studio

Simulator sessions booked online are sold by RaceSims Studio Private Limited (GSTIN 33AAQCR2721L1Z5), 3rd Floor, Old No. 55 / New No. 36, Kamdar Nagar, Nungambakkam, Chennai 600034. The following applies to those bookings.

Cancelling 12 hours or more before your start time: the full amount is refunded to the card you paid with, usually within 5–7 working days.
Cancelling less than 12 hours before, or not arriving: the booking's value is kept as a credit for 30 days, usable for another booking at the studio (ask on WhatsApp with your booking code). No cash refund is made.
If the studio cannot provide the session at the booked time for a reason on our side, you choose another time or a full refund to your card.
A session that has started is not refunded for the time not used.
Your online payment is an advance. The tax invoice for the visit is issued at the studio when the session is billed, with the advance applied to it.
How to ask: use the Manage link in your confirmation email, or write to info@racesims.in with your booking code.