Privacy Policy

At RACESIMS SOLUTIONS PVT LTD, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information.

Information We Collect

• Personal Information: Name, address, email, phone number, and payment details for order processing.
• Website Usage: Browser type, IP address, and browsing behavior on our site, collected through cookies and analytics tools.

How We Use Your Information

• To process and fulfill your orders.
• To communicate with you about your orders and provide customer support.
• To improve our website and services.
• To comply with legal obligations.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. Information may be shared with service providers (e.g., shipping companies) strictly to perform services on our behalf. We may also disclose information if required by law.

Security

We take reasonable steps to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Your Rights

You may access, correct, or delete your personal information by contacting us at info@racesims.in.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

RACESIMS SOLUTIONS PVT LTD

No.9, First Cross Street, Second Avenue, Ashok Nagar, Chennai – 600083, Tamil Nadu, India
Phone: +91 73582 29224
Email: info@racesims.in

 

Simulator bookings at RaceSims Studio

When you book a simulator session online, the booking is handled by RaceSims Studio Private Limited, 3rd Floor, Old No. 55 / New No. 36, Kamdar Nagar, Nungambakkam, Chennai 600034.

What we collect: your name, mobile number and email address, the booking's details (rigs, time, session, price) and the payment reference from Zoho Payments. We never receive or store your card number.
Why: to hold and confirm the booking, to reach you about it (the confirmation email, a change, a cancellation, a refund), to match you to your session at the studio, and to keep the records the tax law requires.
Where it is kept: on our booking server, hosted in India, and on the studio's own venue server with the records of your visit (lap times and telemetry recorded on the simulator). Your payment is processed by Zoho Payments under its own privacy terms.
Who sees it: the studio's staff, to run and bill your session; Zoho, to process the payment; no one else. We do not sell or share your details for marketing.
How long: booking and billing records are kept for the period the tax law requires (eight years). You may ask us to erase your contact details from a booking once it is settled; the financial record stays, with your name removed.
Your rights under the Digital Personal Data Protection Act, 2023: you may ask what we hold about you, ask for a correction, or ask for erasure where the law allows. Grievance contact: Thambu, info@racesims.in, +91 73582 29224. We answer within 48 hours.
Cookies: the booking page keeps your hold's reference in your browser while you book, and nothing else. It sets no tracking cookie.